I Got Your Complaints…

My Sony handheld blew its backlight, so I sent it to Sony to be repaired. The system worked wonderfully: I made the repair request on-line, they e-mailed instructions for sending it back, the UPS store knew what to do, the shipping tracking worked flawlessly, and I was sent updates on when to expect the delivery of the repaired product.

Except, the final update said that the handheld had been delivered to my front door at 6:23pm the prior evening. Which it had not been. I should know, I'd been home.
So I called UPS to ask where, exactly, did their driver think he left my Clie? They couldn't tell me, but told me to stay in touch with Sony for further updates. Now, it wasn't in Sony's hands anymore was it? Why is UPS' fuck up Sony's problem? Not to mention my own problem, since I'm the one missing a handheld.

I told the RLA about it, and he wandered off to walk the dogs. Came back with two dogs and my UPS package. The driver had left it on the front door step of the house next door. The driver had also written the address of the house next door on the box.

I haven't bothered to tell either UPS or Sony that I found my own missing package, because I feel like someone else should have the pleasure of figuring out that the UPS driver is an incompetent idiot.

This guy has thrown packages marked "Fragile" over my fence, pitching them a good six feet into the yard. Then I've filed claims for the broken goods. This guy delivered a clearly labeled package to a house that looks, for the most part, abandoned.*

Today, the RLA and I were out buying frames for his upcoming show. We tried to shop at Pearls, but the clerks were rude, the gumball machine ate my quarter, and the service desk employee refused to make eye contact with me. So we put the pile of merchandise we were going to buy on the nearest horizontal surface and left.

Not making eye contact is a huge annoyance to me. I don't care if you are busy, and I'm going to have to wait for twenty minutes until you can take care of my question: acknowledge that I exist, and tell me how long the wait will be. I can deal with that.

The pharmacist at the local CVS turned his back on me, and refused to talk to me, even though doing so would have solved the mystery of my mother's medications. I had nothing better to do, so I refused to leave the desk until he waited on me. It was a stand-off that lasted two hours. Really. Two fucking hours. He even helped some Pinecrest Princeling who wanted advice on what over-the-counter anti-itching cream he could use for his cat.

When I finally got my mother's meds, I stalked off to find the manager, and told her, in no uncertain terms that this was the first, last and only time I would ever be doing business with her establishment. I also said that I didn't know if the pharmacist was a dick to everyone, or I was just special, but that his attitude was not conducive to her bottom line, thankyewverymuch.

Finally, I'd like to say this about the job market today: what ever happened to a note that says thank you for your interest, interviews will be scheduled blah blah blah, or thank you for your interest, but not a snowball's chance in hell... Or even a phone call. An e-mail that says your application has been received, the process will take
yaddayaddayadda amount of time.

None of the above. I could be sending resumes into thin air, for all I know. Really. America is becoming a service industry country and we have all the service skills of roadkill.

I'm done complaining. For now.

*OK, so I'm being judgemental about the neighbor's lack of yard care and piles of construction rubbish where his front lawn should be. So sue me, I live in the fucking 'burbs, OK? Lawn care is a big issue around here.
Posted by .(JavaScript must be enabled to view this email address) on 01/14 at 03:13 PM in Demand Civility Posted by .(JavaScript must be enabled to view this email address) on 01/14 at 03:13 PM in What the Fuck is Wrong With You People

(2) Comments
#1. Posted by dan on January 14, 2005

the customer service thing totally rankles me too.  I admire your persistence in getting the word to the manager.  I hope it makes a difference, but we’ll never know because I sure won’t be going there either, even if I’m back in the hood sometime soon. 

But as for the resume acknowledgment, it seems to have been deemed obsolete by the protocol gods.  And they get positively hissy if you call two weeks later to ask if it was received.  People can really be irritating.

#2. Posted by miz shoes on January 15, 2005

oh, yeah, Dan, I forgot about the hostility you get if you make a follow-up call. That is most definitely considered pushy and rude in today’s job market. I’m not even sure about the thank you note after an interview. I think that’s also passe.

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