Jan 15th, 2004

The Insufferable Mr. Pimple

Once upon a time, a consultant came to this hospital to analyze the pharmacy and make recommendations about how to improve service. He left saying that the only thing that could help would be a small thermo-nuclear device and a fresh start.

That didn't happen. Too damn bad.

I had another run in yesterday with the short little man who is a day-time manager. I shall refer to him hereafter as the Insufferable Mr. Pimple. Did I mention he was short? There's a latent element of Napoleonic complex, I think, as well as the classic "arbitrary use of petty power". Of course, maybe he suffers from Oppositional Defiant Disorder, and must be accorded special treatment under the Americans With Disabilities Act. Or maybe he's just an odious little prick. You decide.

For reasons that are completely specious, the pharmacy has decided to allow employees to drop off and pick up prescriptions during highly constrained hours. Like, from 5AM to 11AM, and 8PM to midnight. I work on the other side of campus and get to the pharmacy building only on my lunch hour.

The clerks take my 'scripts with no problem, or they did, until the Insufferable Mr. Pimple took over. Then we began a dance. The clerk would point to the sign, and say, OK, this once. I would look at the sign and explain that by changing the hours, the pharmacy administration had arbitrarily and without negotiation, changed my employee benefits. I refuse to accept this, therefore, I will continue to bring in my prescriptions at my convenience.

The Insufferable Mr. Pimple doesn't like this attitude. The Insufferable Mr. Pimple doesn't like me. I know that this is a personal thing because the Insufferable Mr. Pimple hands prescriptions to other employees right in front of me, without so much as a nod to the sign stating the new hours. But for me, the Insufferable Mr. Pimple goes so far as to tap the sign in the window and yell at me. TAP, TAP, TAP!!! You CANNOT pick up your medicine. We Must Follow The Rules!!! And then he says hello to Mrs. Rodriguez from Finance, and hands her her meds.

I say: if We Must All Follow The Rules, why are you giving Mrs. Rodriguez from Finance her meds and no grief? And the employee behind her? And the two in front of me? But not me?

The Insufferable Mr. Pimple lost it at that point and told me that he wouldn't fill my prescription at all today. If I didn't like that, said the Insufferable Mr. Pimple, I could just go talk to his supervisor.

Which, needless to say, I did. I pointed out to the supervisor that the Insufferable Mr. Pimple is Hispanic, as were the employees he was happy to help, whereas I, well let's just say that I have a last name that would have had me wearing a yellow star in Nazi Germany, right up to the point I got off the train at Auschwitz.

The supervisor was shocked, SHOCKED! that I would imply such a thing. I said, "Uh-huh, yeah, sure, right, whatever. How come I'm the only person who gets a lecture and a TAP TAP TAP, then?"

The supervisor couldn't rightly say. But he could order the Insufferable Mr. Pimple to issue my meds, and he did.

Except, of course, he got them wrong, and only filled them for one month instead of three, thus ensuring that he and I get to do our dance again, and again, and again.